Chemical raw materials
and materials
and materials
1. How to find the right product on the website?
Use the Search line on the main page of the site to the right of the logo, where you enter a keyword and the site itself will offer you a list of products that meet the criteria of your request.
In addition, you can go to the General Product Catalog page by clicking on the Product Catalog tab (on the left above the banner), after which you will enter the sub-catalog and select the desired product section.
2. How to find out if the product is in stock?
The manager of the Novokhim online store will give you the most reliable information about the availability of the required amount of goods in the warehouse, who can be contacted by phone numbers indicated on the Contacts page on the website, make a request to an online consultant (in the drop-down window on the right), or order a call back using communication buttons (top right or bottom of the page).
3. Is it possible to get technical advice on the product?
If you have any questions related to the availability, use, selection or order of the product, you can always contact our online consultant (drop-down window on the right) directly on the site or at the phone numbers indicated on the Contacts page, where qualified specialists will answer all your questions. You can also order a call from our manager through the contact button (on the right or at the bottom of the page).
1. How to place an order on the website?
You can place an order directly on the website on the product page after selecting the package using the Buy button. After that, go to View cart and Checkout or Continue shopping and after completing all purchases, go to Cart and check out. Next, a message with your order number will appear on the monitor. Then the manager will contact you to clarify all the delivery details.
2. What should I do if I have technical difficulties when placing an order or my manager did not call me back?
If you encounter technical difficulties, you can contact us using the online consultant (drop-down on the left), request a callback using the contact button (top left), or call any of the phone numbers listed on the Contact page Online.
3. Can I change my order?
Yes, the order can be changed. If the manager has not yet called you to confirm the order, then you can make adjustments during this confirmation call. If the order has already been confirmed, but the shipment has not yet been made, immediately contact the manager in any convenient way and fill out the order.
1. How can I pay for my product?
You can see all explanations about the payment of goods on the site page Payment and delivery of goods.
2. Do you work as a postpaid?
We do not work with post-payment, as this way of working involves the initial inclusion in the price of a certain percentage of the seller’s insurance against possible risks associated with the fact that the customer will not be able to pick up the goods for some reason or the money order will be lost on the way. Online stores that operate on such a system deliberately include these possible losses in the price of the product, which increases the cost of the entire order. We prefer to announce the minimum price because we care about our reputation and save our customers money.
3. What are the guarantees that I will receive my product after prepayment?
Payment is accepted only after the order has been approved and the goods are in stock. If you paid for your order before 10.00 am, we will ship your order on the same day, after we see the funds in our checking account.
If the payment is made after 10:00 a.m., the product will be shipped the next day. At the same time, you have a receipt that confirms the payment, and we have a declaration from the transport company that confirms that the order has been sent to you.
1. How is the paid product delivered?
In Kharkiv, the paid product is delivered by the Seller’s transport as agreed or it can be picked up from the warehouse at the address: Kharkiv, st.
In Ukraine, paid orders are sent by transport companies, at the Buyer’s choice: Nova Poshta, SB, Delivery, Myst Express, as well as by passing transport. You can see detailed information about product delivery on the Payment and delivery page.
2. How quickly can I receive the paid product?
The fastest way is to pick up your order from the Novokhim online store in Kharkiv.
When ordering delivery to Kharkiv, the goods are delivered on the day or the next day after the order, this is discussed separately with the Buyer.
In Ukraine, the delivery time usually takes 2-3 days and may vary depending on the selected carrier.
3. Did you pick up the product from the carrier and it is damaged?
Unfortunately, it happens. We check all items in stock before shipping. During transportation, the cargo may be damaged by the carrier. And this responsibility for the cargo rests with the transport company. Therefore, before choosing a product, we recommend checking the integrity of the packaging and the conformity of the tags. Make sure you receive exactly the product you ordered.
1. What is your work schedule?
We are open every day except Saturday and Sunday from 8:30 a.m. to 5:00 p.m. Orders placed on weekends or holidays will be processed within the next business hours.
2. Can I return or exchange the item?
Yes, you can. You can read more about the return and exchange of goods on the website page Return and exchange of goods.
+38 (099) 799-99-92 
+38 (067) 55-999-05 
+38 (067) 55-999-07